You should inspect your order immediately upon receipt and BEFORE you proceed with installation, as sometimes an installer will damage a product during the installation process. If your order is not complete or there is any problem, contact us within 48 hours of receipt. If you are not satisfied for any reason, you may return a product within 14 days for a full refund, minus any shipping fees (you are responsible for return shipping) and a 15% restocking fee. Before any item is returned you must call to arrange your return with our customer service team. In addition, ALL OF THE FOLLOWING CONDITIONS MUST BE MET TO BE ELIGIBLE FOR A REFUND: